Returns & Exchanges:
We offer full refunds up to 7 days after the customer receives the package, minus return shipping costs. Exchanges up to 14 days after the customer receives the package, minus return shipping costs, We offer full store credit, less shipping costs. We do not provide refunds or store credits until we receive the returned item.
At this time, we can only process exchanges for the same item. Email me so I can assist you. My ultimate goal is to serve you the best way possible. Please note that all return items should be unworn and returned in the original packing materials which include tags. All sale items (including sample sale) are FINAL SALE.
Please contact us at info@trulyrachel.com should you wish to return an item.
I cannot be held accountable for packages that are undelivered or damaged in transit. However, I will do my very best to keep you a happy customer! If you have any questions about shipping, please email me at info@trulyrachel.com
Shipping + Handling
**Payments, including credit cards, accepted through Paypal.
**We only ship to the Continental U.S. Now just added: Accepting certain shipments to Canada and Caribbean. Please email me to discuss. info@trulyrachel.com
*We respond to emails in 1- 2 business days. Please check your spam folder if you don't hear from us. It's probably in hiding there!
SHIPPING:
Your order will ship within 5-7 business days after your purchase. Please feel free to e-mail info@trulyrachel.com with any shipping inquiries. After purchase, you will receive an automated confirmation with tracking information if applicable. Followed by a personal thank you. Please note: estimated delivery time is based from the day the order ships, not always the day it is placed!
**International orders will take more than 5 days to ship. The details will be provided in your shipping confirmation email.
**Payments, including credit cards, accepted through Paypal.
**We only ship to the Continental U.S.
*We respond to emails in 1- 2 business days. Please check your spam folder if you don't hear from us. It's probably in hiding there!